Some users on Felix Marketplace reported not receiving SMS and Emails for RFQs

Incident Report for Felix

Resolved

This incident has been resolved.

Posted Jul 28, 2022 - 08:16 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 27, 2022 - 21:09 AEST

Identified

We have identified the root cause and our team is actively working on resolving the issue.

Posted Jul 27, 2022 - 17:00 AEST

Investigating

We have received reports that some users in Felix Marketplace are not able to receive SMS and email for RFQs. We are currently investigating the issue and will provide an update in due course.

We understand Enterprise customers are not impacted.

Posted Jul 27, 2022 - 16:46 AEST

This incident affected: Notifications.